Role Summary The Level 3 Product Technical Support Incident Manager owns the end-to-end lifecycle of major (Sev1/Sev2) incidents across the SaaS APAC estate — driving speed, structure, and clarity from detection through resolution and post-incident review.
Company Description At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.
Join the change. Electrify your future! Weve been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, were moving towards a sustainable future through electrification and investing in renewable
About the client Our client is a collective of companies, including a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and a Managed Service Provider (MSP) and Manage Security Service Provider