The role: As our new Business Optimisation Lead – Home Claims, you will drive operational excellence across Home Claims and the broader Claims & Assessing division. The role focuses on optimising cost-to-serve, improving customer experience, and
The role: As our new Performance Optimisation Manager, you will lead the end-to-end design and delivery of initiatives that elevate customer experience, drive productivity, and build capability across Auto & Generals Service Department - with a
The role The purpose of this role is to perform quality and independent audits on the Home Assessing workforce, ensuring the effective adherence to the control framework, best practice company process and insurance regulations. This role
The role The Design & Delivery division is undertaking a significant digitisation program aimed at enhancing compliance and strengthening risk controls currently managed manually. Each project has clear objectives to ensure new workflows, decision engines and platform
The role Our Senior Forecasting Leads are responsible for the strategic oversight and execution of accurate workforce planning forecasts, providing exceptional support to our Frontline Contact Centres. The role drives long-term business planning and short-term operational