The role The purpose of this role is to perform quality and independent audits on the Home Assessing workforce, ensuring the effective adherence to the control framework, best practice company process and insurance regulations. This role
The role The Design & Delivery division is undertaking a significant digitisation program aimed at enhancing compliance and strengthening risk controls currently managed manually. Each project has clear objectives to ensure new workflows, decision engines and platform
The role Our Senior Forecasting Leads are responsible for the strategic oversight and execution of accurate workforce planning forecasts, providing exceptional support to our Frontline Contact Centres. The role drives long-term business planning and short-term operational
Purpose of the Role: To deliver excellent customer service across the Total Loss process, from assessment to salvage disposal, while ensuring compliance with all legislative requirements. Supporting Assessing Operations and stakeholders to meet customer service needs.
The role The Conversational AI Designer is responsible for creating intuitive, engaging, and highly effective conversational experiences for Auto & Generals Agentic AI solutions. This role focuses on the user-centred design of interactions, crafting dialogue, defining