The role The Recoveries & Settlements Knowledge Writer will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third
The role The purpose of this role is to perform quality and independent audits on the Home Assessing workforce, ensuring the effective adherence to the control framework, best practice company process and insurance regulations. This role
The role The Design & Delivery division is undertaking a significant digitisation program aimed at enhancing compliance and strengthening risk controls currently managed manually. Each project has clear objectives to ensure new workflows, decision engines and platform
The role Our Senior Forecasting Leads are responsible for the strategic oversight and execution of accurate workforce planning forecasts, providing exceptional support to our Frontline Contact Centres. The role drives long-term business planning and short-term operational
The role The Risk Support Analyst contributes to the operational execution of risk and compliance management within the division. This role supports the robust implementation of the organisations risk framework by assisting in the proactive identification,
Purpose of the Role: To deliver excellent customer service across the Total Loss process, from assessment to salvage disposal, while ensuring compliance with all legislative requirements. Supporting Assessing Operations and stakeholders to meet customer service needs.
The role: As our new Performance Repair Coordination Team Leader, you will drive the daily operational rhythm of the PRC function within Home Commercial. Youll translate portfolio data, ageing claims and SLA exceptions into decisive action -
About the Role: The Team Leader will lead and develop a high-performing Motor Claims Digital team by driving operational excellence, coaching people, ensuring compliance, and delivering consistent customer and commercial outcomes. Position Accountabilities: People Leadership &
The Role To manage the investigation and response to customer disputes, both direct from customers aligned to both business and customer requirements, ensuring that all communication meets Code Compliance and Legal Requirements. To provide support and
The role The core purpose of the Claims & Assessing Division is to manage the Claims Process to control costs while providing customers with a seamless, easy journey. We aim to provide prompt service with personal
The role Weve got an exciting opportunity for someone to join Auto & General as a Risk Support Analyst within our Risk team. If youre looking to kick off or grow your career in risk management,
The role The Technical Coach Team Leader is an operational leader responsible for driving the day-to-day delivery of technical capability development across the Recoveries & Settlements team. You will provide direct leadership to the Technical Coaches
The role The Conversational AI Designer is responsible for creating intuitive, engaging, and highly effective conversational experiences for Auto & Generals Agentic AI solutions. This role focuses on the user-centred design of interactions, crafting dialogue, defining
The Role Line 1 Risk for Claims & Assessing enables effective risk management by guiding, supporting, and facilitating teams within the division in their ownership and management of operational incidents and risks. You will ensure consistent
About The Role Join A&Gs C&A Design and Delivery team as a Process Analyst in this 12-months maternity cover opportunity with genuine potential to transition into a permanent role or alternative internal position for the right
The role: As our new Head of Settlements, you will provide strategic & operational leadership for the Settlements department, working collaboratively with the Third-Party Settlement & Recoveries Leadership Team & General Manager to oversee managers, team
About the Role This is a leadership opportunity where you will do more than manage. You will inspire, influence, and transform. As the team leader, you will provide guidance to a team of skilled professionals to
The Role: As a Technical Assurance Consultant, youll be at the heart of shaping a world-class Motor Claims Technical Assurance QA program. From conducting Quality Assurance on our customer interactions and suppliers adherence, youll uncover whats working,
The Role The Technical Trainer is responsible for building and enhancing the technical capability of Recoveries & Settlements consultants and leaders through the design and delivery of high quality training programs. You will play a critical part
The role: Were looking for a Motor Claims Settlements Manager whos passionate about developing people and driving results. In this role, youll lead teams to deliver claim outcomes that matter, both to our business strategy and