The role: As our new Business Optimisation Lead – Home Claims, you will drive operational excellence across Home Claims and the broader Claims & Assessing division. The role focuses on optimising cost-to-serve, improving customer experience, and
The role: As our new Performance Optimisation Manager, you will lead the end-to-end design and delivery of initiatives that elevate customer experience, drive productivity, and build capability across Auto & Generals Service Department - with a
The role The Technical Coach Team Leader is an operational leader responsible for driving the day-to-day delivery of technical capability development across the Recoveries & Settlements team. You will provide direct leadership to the Technical Coaches
The role The Recoveries & Settlements Knowledge Writer will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third
The role The Design & Delivery division is undertaking a significant digitisation program aimed at enhancing compliance and strengthening risk controls currently managed manually. Each project has clear objectives to ensure new workflows, decision engines and platform
The role The Risk Support Analyst contributes to the operational execution of risk and compliance management within the division. This role supports the robust implementation of the organisations risk framework by assisting in the proactive identification, assessment,
About the Role The Commercial Systems Specialist is a pivotal, expert-level position within the Home Claims & Assessing team. Youll be the go-to authority on our commercial systems responsible for ensuring platforms, processes, governance, and reporting